Front Office Executive (Hilton Singapore Orchard)

Front Office Executive greets and registers guests, providing prompt and courteous service. He/ she checks guests in and out, resolving guest challenges throughout their stay during the assigned shift. This role upgrades guests as required and promotes the hotel’s services. We are looking for Front Office Executive for the following sections: Front Desk, Executive Lounge.

As the Front Office Executive, you will be responsible for performing the following tasks to the highest standards:

• Complete the registration process by inputting and retrieving information from a computer system, confirming relevant information including number of guests and room rates.
• Understand departmental objectives and work with the team to achieve shared goals.
• Promote Hilton Honours and its associated benefits to guests who are not already enrolled, ensuring members receive personalized service that recognizes them...