Front Office Lead - Guest Experience & Operations

Care Luxury Hotels & Resorts is seeking a Front Office Supervisor to oversee front office operations at TROVE Hotel Johor Bahru. This role involves managing receptionists, responding to guest needs, and ensuring seamless check-in and room assignment, especially for VIPs.

The successful candidate will be responsible for guest satisfaction, coordinating housekeeping tasks, and maintaining front desk supplies. A strong commitment to professional appearance and providing exceptional guest service is essential for this position.