Front Office Manager

Front Office Manager

Location: Sheraton Grand London Park Lane, Piccadilly, London, United Kingdom, W1J 7BX

Job Category: Rooms & Guest Services Operations

Schedule: Full Time

Position Type: Management

Job Summary

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. The position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Candidate Profile

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospita...