Front Office Receptionist

Hotel

SP - The Manchester Deansgate Hotel (MANDG), 303 Deansgate, M3 4LQ

Job Title & Overview

The Manchester Deansgate Hotel is looking for a dynamic Full Time Front Office Receptionist to join the IHG Hotels and Resorts family. The role involves welcoming guests, checking them in and out, and ensuring exceptional service.

Responsibilities

• Checking In and Out Guests – Greet guests with a warm Hotel Indigo welcome and use Opera system to process check‑in and check‑out.
• Handling Guest Requests – Resolve ad‑hoc requests and service recoveries to ensure a positive stay.
• Guest Engagement – Provide information about the hotel, local area and create authentic interactions.
• IHG One Rewards – Identify IHG One Rewards members and promote the program to new guests.

Qualifications

• Experience in a hotel reception role.
• Familiarity with Ope...