Opportunity Description
We are seeking a well-groomed, friendly, and professional Front Office Shift Leader to be the welcoming face of our hotel. The ideal candidate will be responsible for greeting guests, managing online and telephone bookings, and verifying payment methods during check-in.
You should demonstrate a pleasant disposition, maintain a professional attitude with both guests and team members, and contribute to delivering a high-quality guest experience.
Fluency in English (spoken and written) is essential for this role.
Receptionist Responsibilities:
- Greet and check guests in and out efficiently and courteously.
- Manage reservations made via phone, email, or online platforms.
- Verify payment methods and process transactions during check-in.
- Assign rooms and inform guests about available hotel promotions or special offers.
- Coordinate transportation services upon guest request.
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