Front Office Shift Leader Porto Carras

SWOT Hospitality Management Company is seeking a dynamic Front Office Shift Leader for Porto Carras Resort, a premier destination offering exceptional guest experiences.

As a Front Office Shift Leader, you will play a key role in overseeing daily front office operations, ensuring smooth check-in and check-out processes, and delivering outstanding customer service that reflects the resort's high standards.

Responsibilities

• Lead the front office team during your shift, providing guidance, support, and motivation.
• Ensure seamless guest arrivals and departures with a warm and professional approach.
• Handle guest inquiries, requests, and resolve any issues promptly to enhance guest satisfaction.
• Maintain compliance with the resort's operational policies, brand standards, and safety protocols.
• Collaborate closely with other departments to ensure a cohesive guest experience.
• Monitor front office performance metr...