Front Office Supervisor (FO Supervisor)

• Supervise daily Front Office operations, including check-in/out procedures and guest welcoming, to ensure accuracy and professionalism.

• Resolve tenant complaints and handle emergency situations occurring in the reception area.
• Manage the team by establishing duty rosters, conducting briefings, and providing training for new staff.
• Monitor room status and occupancy forecasts, and ensure strict control of access keys.
• Maintain resident ledgers and cash handling procedures to prevent financial losses or bad debts.
• Coordinate with Housekeeping and Property Management to enhance the overall resident experience.

Requirements:

• University degree with at least 2 years of Front Office experience and 1 year in a supervisory role.
• Advanced English proficiency with strong professional communication skills.
• Proficient in Hotel Management Systems (PMS) ...