Front Office Supervisor (Luxury Lodge) - Pilanesberg

5* Game Lodge in the Pilanesberg is looking for a detail-oriented Front Office Supervisor to ensure that guests have a smooth and seamless stay. As the Front Office Supervisor, you will act as the bridge between the front & back office, coordinating the operation, and you will also ensure that all guests experience a fantastic stay. Additionally, you will supervise the front desk staff during shifts, monitor service delivery and escalates operational issues as required.

Responsibilities

• Ensure consistently clear, professional written and verbal communication with guests, colleagues and other departments at all times.
• Manage and monitor Front Office-related budgets effectively to support cost control and revenue goals.
• Maintain effective performance and service delivery in a fast-paced, high-pressure hotel environment.
• Apply a high level of attention to detail to all Front Office processes, documentation and guest interactions.
...