Frontdesk Officer

As a key member of our clinic team, you will play an important role in delivering a smooth, professional, and welcoming experience for every patient. Your responsibilities will include managing front desk operations, handling patient enquiries and appointments, and supporting high standards of customer service and clinic coordination. Key Responsibilities Patient Relations& Customer Service Welcome and attend to patients warmly, ensuring they feel comfortable and well taken care of upon arrival. Respond to patient enquiries promptly, professionally, and courteously across phone, WhatsApp, and other communication platforms. Understand patients' general concerns and guide them appropriately on appointment arrangements, available services, and product enquiries in a professional, service-oriented manner. Follow up on patient queries and feedback to ensure a positive patient experience and high standard of customer service. Proactively confirm appointments and follow up with patients to re...