Opportunity Description
Title: Gainsight Administrator
The Opportunity
We're looking for an experienced Gainsight Administrator to join our Business Systems Success Operations team. In this role, you'll own the day-to-day administration, configuration, and continuous improvement of our Gainsight instance — serving as the connective tissue between our CS strategy and the technology that powers it. You'll also play a key role in leveraging AI-driven features within Gainsight and across our CS tech stack to drive scalable, proactive customer engagement
What you’ll do
- Administration and configuration of Gainsight NXT, including rules engine, Journey Orchestrator, scorecards, dashboards, and data ingestion
- Build and maintain CTAs, playbooks, and automated workflows that support CSM productivity and customer health monitoring
- Partner with CS leadership to translate business requirements into sc...