GBS APAC Operations Manager

GBS APAC Operations Manager

Role Overview & Primary Accountabilities:

• Oversee day‑to‑day GBS operations across APAC and ensure delivery of services in line with SLAs, KPIs, and global standards; monitor performance metrics and implement corrective actions where necessary.
• Act as a key interface between global leadership and regional business units, building strong relationships with internal stakeholders across APAC, ensuring alignment between regional requirements and global GBS strategy and providing regular updates on performance, risks, and opportunities.
• Ensure compliance with internal policies, controls, and local regulatory requirements, maintaining a strong risk management and internal control environment.
• Lead or actively participate in transformation initiatives including designing target operating models, developing processes, assessing process and technology maturity, conducting benchmarking, revising GBS structures, eva...