GCB5I3 (GCC)-Customer Support Specialist 3 (Customer Support Management)

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Work Location: Hialeah, FL 57-209 Building 57-209



Job Description: Analyzes supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer spare parts requirement inquiries, facilitates responses and resolvers delivery problem. Creates and monitors performance metrics. Creates, maintains and advances customer relationships. Develops an understanding of customer's culture and business strategies.



Qualifications:

- Experienced in customer service

- Knowledge of excel

- SAP experience a huge plus

- Experience in program management, account management

- NOT looking for call center background



Additional Information

Full Time / Part Time / On Call: Full time

Does this position require a U...