General Manager Customer Service (SMT & Electronics Manufacturing Solutions)

General Manager – Service Management (SMT & Electronics Manufacturing Solutions) Location: Noida / Bangalore (PAN India Responsibility) Department: Service & Customer Experience Role Purpose The General Manager – Service Management is a strategic leadership role responsible for building, scaling and transforming NMTronics’ service organization into a world-class, revenue-generating, customer-centric service engine. This role will own PAN-India service operations, customer lifecycle management, service profitability, service team capability building, and OEM coordination (Fuji & other principals), ensuring NMTronics becomes the most trusted service partner in the SMT & Electronics Manufacturing ecosystem. Key Responsibilities 1. Strategic & Business Leadership Build and execute the National Service Strategy aligned to NMTronics’ growth, aftermarket revenue and customer retention goals. Convert Service into a strong profit centre – driving AMC, spares, upgrades, refurbishments and modern...