General Manager, Customer Services

Auckland Transport – Auckland, North Island

• Lead and transform a large-scale, multi-channel customer service function
• The opportunity to shape strategy and deliver impact at scale
• Permanent opportunity, Viaduct location

This is a rare opportunity to step into a high-impact leadership role and redefine how Aucklander’s experience transport every day.

We are seeking an exceptional, strategic Customer Services leader to lead one of the region’s most visible and critical service functions, shaping the way we connect with millions of customers across Tāmaki Makaurau.

At the heart of Auckland Transport, this role bridges customer experience with operational delivery, driving meaningful change at scale.

Responsibilities

• Lead a large, multi-channel service ecosystem: Contact Centres, Service Centres, and Customer Care teams
• Champion a customer-first culture that lif...