General Manager (Entertainment Industry - Sungai Long Kajang)

Key Responsibilities
1. Operations Management
Oversee daily operations of all business activities.
Ensure smooth coordination between ticketing, operations, maintenance, marshals, and customer service teams.
Develop and implement SOPs for all activities.
Ensure activities are operational, safe, and maintained to high standards.
Monitor daily attendance, booking flow, and crowd management.
Improve operational efficiency and guest flow experience.
Conduct regular inspections on facilities, equipment, and operational readiness.
2. Revenue & Business Growth
Drive division revenue growth through:
Walk-in sales
Group bookings
Corporate events
Birthday parties
School programs
Tournaments and competitions
Develop pricing strategies, promotional packages, and upselling opportunities.
Identify new business opportunities and activity concepts.
Work with marketing team to increase awareness and conversion.
Analyze sale...