General Manager

Job Summary

The General Manager in service operations is responsible to oversee and lead all aspects of the service operations department within an organization. They are responsible for setting strategic goals, developing operational plans, and managing resources to ensure the delivery of high-quality services to customers. Additionally, they provide leadership and direction to departmental managers and staff, fostering a culture of excellence, collaboration, and continuous improvement. The General Manager also monitors key performance indicators, analyzes operational data, and implements strategies to optimize efficiency, productivity, and customer satisfaction.

Job Responsibilities 1

Lead the hospitality operations and accountable for overall delivery of all services provided.

Establish the short and long-term strategy for the division, translate it into business plans with objectives and performance indicators and rep...