General Manager/Director – Order to Cash (O2C) | BPO Operations

Roles and Responsibility

Work as a Group/Track/Service Delivery Manager for B2B Credit and Collections.

Key responsibilities would include: -

- Lead a team of Collection and Credit Analysts, SMEs and Team Leads for the assigned AR Portfolio.

- Be the primary owner of team's performance and service levels

- Identify and lead efforts to execute process improvements and transformation opportunities

- Be responsible to produce and manage daily and monthly SLA/KPI reports (performance and business metrics)

- Be responsible to implement industry best OTC operational practices, identify tools and technology as applicable for the process

- Lead internal and external governance for team performance and process health

- Be the process owner in Collections and Credit team and provide guidance to overall team

- Drive operational excellence and respon...