Getronics Desktop Support Specialist

Become a Desktop Support Specialist with Getronics, based in London. This role blends customer service and technical support to ensure seamless technology utilization within the organization.
In this part-time, permanent position, you will be responsible for enabling internal customers as they utilize various IT solutions. You will resolve incidents effectively and provide timely communication to enhance user experiences. Work closely with different teams to ensure adherence to service levels.
Key Responsibilities:
• Act as a bridge between IT and internal customers
• Quickly resolve incidents and manage IT requests
• Provide regular updates on outstanding IT issues
• Work collaboratively with service teams on escalated problems
• Offer Smart hands support for hardware setups
Requirements:
• Strong background in desktop support and IT service
• Extensive experience with Microsoft operating systems and Office
• Understanding of ITIL-based Service Managem...