Global Accounts Customer Satisfaction Director (IEC)

Eaton Electrical Sector EMEA is seeking a Global Accounts Customer Satisfaction Director (IEC). The primary function of this role is to ensure that Eaton is operating at a level that satisfies global datacenter customers’ requirements along the value chain, in the IEC world (ex-NAM).

**What you’ll do:**

This role ensures Eaton operates at a level that satisfies global datacenter customers’ requirements along the value chain, in the IEC world (ex-NAM), cooperating closely with AMER’s VP, Customer Satisfaction. This includes creating a zero-defect culture by deploying elements of EBS and best practices in areas such as defects prevention, root cause analysis or training and onboarding, and covers pre-sales and post-sales engineering, manufacturing, testing, commissioning and lifecycle management.

**Principal areas of responsibility**

Working with Eaton's most advanced businesses in quality management, define the level of maturity required in various EB...