Global Customer Success Manager (GCSM) - Liquid Cooling

Job Summary

The Global Customer Success Manager (GCSM) - Liquid Cooling is responsible for protecting customer operations and experience during the deployment, operation, and lifecycle of global, mission-critical products.  This role leads the end-to-end customer response when field issues, quality events, or operational disruptions occur, ensuring rapid containment, clear communication, and structured resolution that maintains customer confidence and operational continuity.

The GCSM acts as the single global owner for customer experience during disruptive events, coordinating cross-functional teams across Engineering, Quality, Service, Supply Chain, and Manufacturing to resolve issues at speed and scale.

Responsibilities:

• Hands on experience on DFM/DFA, PFMEA control plans and process capability validation.


• Field issue and event leadership and ...