Global CX Programs & Insights Lead

YDU JC Air Cond & Ref Inc.- Dubai is seeking an experienced professional to manage customer experience initiatives aimed at improving brand loyalty and customer satisfaction. The role involves leading global CX studies, coordinating with regional teams and maintaining high-quality data for actionable insights.

The ideal candidate should have over 5 years of experience in market research, strong analytical skills, and proficiency in tools like Qualtrics and Microsoft Excel. Project management experience is preferred, but strong interpersonal skills are essential for success.