Global IT Service Desk Leader | Incident & KPI Champion

Arrivia, Inc in Mexico City is seeking a Service Desk Manager to lead and manage our service desk operations in accordance with ITIL best practices. This role involves overseeing daily operations, mentoring team members, and ensuring high service quality.

The ideal candidate will have a minimum of 5 years of management experience, an ability to resolve tier 1/2 issues, and be proficient in both English and Spanish. Benefits include major medical insurance and exclusive travel perks.