Global Service Desk Analyst

We’re on the lookout for a Global Service Desk Analyst (Mandarin Language) who can bring both technical expertise and top-notch customer service to the team. In this role, you’ll be the go-to person for troubleshooting, ticket management, and team support ensuring seamless IT service delivery across our global operations.

Work Setup: Full-time; Regular; Onsite- Alabang office; Morning shift

Role Responsibilities

• Provide first-level technical support and customer assistance via phone, email, chat, or ticketing systems.
• Diagnose, troubleshoot, and resolve hardware, software, network, and system-related issues within agreed service levels.
• Log, track, prioritize, and update incidents and service requests using ticketing systems such as ServiceNow.
• Escalate unresolved or complex technical concerns to the appropriate support teams when necessary.
• Deliver excelle...