Graduate Customer Support Analyst, London

Responsibilities

• Solve system and user issues while advising customers on functionality.
• Help clients configure the platform to meet their needs and test new software releases.
• Work directly with customers – onsite and remotely – to analyse needs and identify improvement opportunities.

Benefits

• A transparent career structure, regular feedback, and 3 formal performance reviews annually.
• Opportunities to lead projects, manage resources, and mentor junior team members.
• Intensive onboarding, industry‑recognised training, and funded specialist courses as you progress.

Qualifications

• Have (or expect) a 2:1+ in a STEM degree and strong A‑levels (AAB minimum, including an A in Maths).
• Are logical, analytical, organised, and quick to learn new concepts.
• Communicate confidently and enjoy working in a collaborative team environment.

Plea...