Graduate Product Support Engineer - Customer Assurance for HP Additive Manufacturing

HP’s AM Customer Assurance organization delivers world‑class service experiences to customers across our Additive Manufacturing portfolio.

We are looking for a graduate engineer to join our team and support the resolution of product and quality issues while developing strong technical and problem‑solving skills.

This role provides hands‑on exposure to troubleshooting, escalation management, and collaboration with Product Engineering, Quality, and Services teams. Guided by experienced engineers, the successful candidate will progressively build expertise in system behavior, root cause analysis, and product and services improvement processes.

Escalation Support & Troubleshooting

• Support the investigation and resolution of customer issues and product escalations
• Assist in data collection, log analysis, and basic troubleshooting activities
• Contribute to root cause analysis and corrective action tracking
• Hel...