Opportunity Description
Responsibilities
- Installation and Maintenance: Working with experienced Field Service Engineers on timely and accurate service repairs, preventative maintenance, FMI, troubleshooting and installations of medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
- Customer Support: Build and maintain positive relationships with clients through excellent customer service, addressing inquiries and escalating where required.
- Problem‑Solving: Solid analytical and problem‑solving skills to troubleshoot and resolve technical issues efficiently. Utilize escalation processes to resolve customer service delivery issues and conduct root cause analysis where necessary.
- Documentation: Complete all administration tasks on time (e.g., ensure timely completion of Field Modification (FMI’s) and Preventative Maintenance (PMS) inspections documentation for assigned accounts).
- Teamwork / Collabor...
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