Group IT Change Manager

Group IT Change Manager

The Group IT Change Manager will design and deliver a global IS Change Management
process, working with global IT leaders to ensure it is fit for purpose, measurable, and
operational. This role involves leading the Change Advisory Board (CAB) and driving
process efficiency and effectiveness improvements.

• Own and lead the delivery of a global Change Management process based on ITIL best
practices, ensuring it is fit for purpose and operational.
• Chair regular CAB meetings, ensuring timely decisions on normal and emergency changes.
• Set up and report on agreed KPIs and metrics to measure the effectiveness of the Change
Management process.
• Ensure continued maturity of Change Management through stakeholder feedback and
KPI/metrics review.
• Drive process efficiency and effectiveness improvements through continual improvement
and the use of standard change requests.
• Work with key IT part...