Group Manager, Risk Management/ Risk Customer Contact Operations

**Overview**

Intuit's FinTech organization is seeking an exceptional Manager 3 of Risk Operations. This key leadership role is responsible for overseeing financial risk mitigation (fraud/financial crimes) and simultaneously driving world-class quality outcomes within our risk contact center operations. The ideal candidate will expertly balance high-stakes risk decisions with delivering exceptional, quality-driven customer experiences, lead continuous improvement, and foster a strong people-first culture.

The core mission is two-fold: to lead a large organization in making high-stakes financial risk mitigation decisions (compliance, fraud, financial risks) and to define and embed a culture of data-driven quality and coaching excellence across frontline inbound customer contact teams. Success requires inspiring, mentoring, and collaborating with cross-functional partners (Technology, Product, Operations) to ensure maximum operational excellence and KPI achievement.
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