Opportunity Description
- Book and coordinate group bookings;
- Answer calls, emails or other communications from passengers and prospective passengers;
- Take meaningful action against those calls (provide information, make booking changes, assistance in lost property, assistance in special needs or create new bookings);
- Ensure timeous and courteous responses to client/s Verify payments made by clients, capture names and assist with group changes;
- Generate and follow through with group quotations and bookings and guide clients throughout the process;
- Provide feedback to management on any recurrent issues that passengers appear to be facing so that these issues may be addressed and corrected from the root cause;
- Establish and maintain trust and rapport with clients through appropriate coordination of new and existing customers, ensuring exceptional customer service;
- Build and maintain relationships with potential clients...
fulltime
Information and Record Clerks