GSC Head of Client Service Team

Role Purpose

• Markets & Securities Services (MSS) is a significant part of the HSBC Global Banking & Markets division. Within MSS, Securities Services (SSv) provides industry leading securities services to corporate and institutional clients worldwide.
• This role is responsible for delivering a seamless relationship across SSv Europe for our existing clients, focusing on “putting clients at the centre of everything we do” in the designated country, region and globally.
• This role will function as Head of Client Services for the off shore centres, managing teams in multiple locations, providing clients with quality and timely feedback in a professional manner to their queries and concerns, and address their escalations, to ensure high service levels in line with client expectations and HSBC best practices.

What you’ll do:

Impact on the Business/Function

• Manage the off shore BAU Client Services function in multiple loc...