GTS Specialist

An IT Support Technician is the backbone of all computer-related technology within the business(es) and site(s) he or she supports. Your primary responsibility is to provide support of Avery Dennison’s endpoint computing and site infrastructure; be the Local ‘Smart hands’ (On-Call support) as well as providing continuous improvement to Avery Dennison’s technology and processes. 

Primary Responsibilities:

• Manage and support endpoint devices (Laptop, desktop, mobile devices, printers,  thin clients) throughout their lifecycle. Including provisioning, refresh, asset management and decommission
• Adhere and promote IT policies and standards
• Provide ‘smart-hand’ support at the site including on-call (per rotation schedule)
• Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management
• Comply to and execute  SOX controls
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