Guest Arrival Expert - Protea Hotel by Marriott Breakwater Lodge

**Additional Information**
**Job Number** 26071439
**Job Category** Rooms & Guest Services Operations
**Location** Portswood Road, Cape Town, South Africa, South Africa, 8001
VIEW ON MAP (https://www.google.com/maps?q=Portswood%20Road%2C%20Cape%20Town%2C%20South%20Africa%2C%20South%20Africa%2C%208001)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Notify Loss Prevention/Security of an...