GUEST ASSISTANT – FRANSCHHOEK – WESTERN CAPE

Responsibilities

• Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve.


• Handle requests such as wake-up calls, dining reservations, local area information, booking of activities, facilitating transport arrangements and any other special accommodations.


• Provide accurate billing information, ensuring all guest charges are recorded and any discrepancies are resolved before check-out.


• Coordinate guest transportation, luggage assistance, and handle any final feedback with warmth and professionalism.


• Always uphold a neat and tidy reception desk.


• Check Public Areas on regular intervals during your shift to ensure these areas are always guest ready.


• Manage the front desk area, answering calls promptly, assisting with guest inquiries, and directing calls to appropriate...