Guest Care Officer

On-site - Rizal 1-3 Yrs Exp Bachelor Full-time

Share

Job Description

Government Mandated Benefits

Company Description

Masungi Georeserve is an award-winning organization dedicated to conserving historic limestone formations and biodiversity in the Philippines through protection, education, and sustainable development.

Role Description

Guest Care Officers at the award-winning Masungi Georeserve manage the end-to-end customer experience from inquiries to post-visit feedback.

Responsibilities

• Provide exceptional customer service to guests and ensure their needs are met throughout their stay.
• Resolve guest inquiries and issues promptly and efficiently, leaving a positive impression.
• Manage the online reservations system
• Track payments and calendaring
• Coordinate with operations team to ensure smooth delivery of services
• Provide personal and timel...