Guest Experience Agent - (Barcelona)

Empresas: SLS Barcelona What you’ll do We are looking for a Guest Experience Agent to join the team at SLS Barcelona. Under the guidance of the Guest Experience Manager, you will be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. - Greet and assist guests in a warm, courteous, and professional manner. - Accommodate general and unique requests. - Inform guests of the facilities and all the things to do in the hotel, including providing information on our restaurants and bars. - Analyze customer feedback and reviews to continuously improve overall rating, scores and metrics. - Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction. - Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with info...