Guest Experience Coordinator - Summer Season (June-September) Part-time

Purpose of the role

Ensuring guests and landlords have the best possible experience and our property portfolio operates smoothly. This role is split between office-based work in our HQ and on the ground across our portfolio throughout Edinburgh.

Key Responsibilities

• Answer inbound calls from guests, clients, and contractors.
• Triage issues and inbound requests.
• Reply to messages via email and the platform ENSO.
• Use online tools to manage reservations, calendars, and property details.
• Take messages and book callbacks with other team members.
• Perform reservation changes (cancellations, extensions) on Airbnb, Booking.com, and similar tools.
• Work with the B2B team for corporate bookings.
• Work with the Maintenance team to report, schedule, and monitor repairs and renovations.
• Any other ad hoc work throughout Edinburgh operations as required.
• When required, support...