Guest Experience Lead — Front Office

Front Office Ambassador|Front Office (VUQ)

Job Description

A B O U T T H E F U N C T I O N

This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our hotel, by delighting them from welcome until farewell.

W H A T Y O U W I L L N E E D T O S U C C E E D

• Genuine service personality, with high EQ.

• Minimum 4 years’ experience in Hospitality industry.

• Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.

• Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.

• A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company.

P E R F O R M A N C E D R I V E N C U L T U R E ; W H A T W I L L Y O U B E M...