Guest Experience Officer

Who We Are?

We are a fast-growing company operating at the intersection of real estate, hospitality, and investment management, focused on delivering high-quality private hotels and short-term rental experiences.

Working closely with property owners and guests, we manage premium assets with a strong emphasis on service excellence, operational efficiency, and attention to detail.

Our team is based in Viana do Castelo, driven to raise the hospitality standard to luxury.

The Role:

We are looking for a customer-focused and detail-oriented Junior Customer Support to act as a key point of contact for our guests.

This role is central to ensuring exceptional guest experiences, smooth communication, and consistently high service standards across our portfolio.

What You’ll Do:

Act as the main point of contact for guests before, during, and after their stay.