Guest Experience Specialist at Armstrong Collective

Transform guest interactions with Armstrong Collective as a Guest Experience Specialist. Engage travelers, manage check-ins, and ensure memorable experiences in our stunning Destinations.
Armstrong Collective seeks a Guest Experience Specialist to elevate the guest journey at Rocky Mountaineer and Canyon Spirit. Your primary role includes providing in-travel assistance, addressing guest inquiries, and ensuring comfort across Stations and Guest Centres. With effective communication and problem-solving skills, you will enhance the experience for every visitor.
Key Responsibilities:
• Welcome and care for guests at various locations
• Support seamless travel assistance and transitions
• Resolve guest concerns with efficiency and empathy
• Maintain cleanliness and aesthetics of guest areas
• Customize experiences for guests with special needs
Requirements:
• Valid Class 5 AB or BC Driver’s License
• Experience in hospitality or customer service
• Strong ver...