Opportunity Description
What you will be doing:
- Provide friendly smooth and courteous service to guests and respond promptly to all requests and inquiries at all times.
- Take initiative to add a personalised experience for each guest ensuring their stay is memorable and exceeds expectations.
- Resolve guests complaints and requests efficiently liaising with the departments concerned to ensure immediate follow-up and report it promptly to supervisors.
- Check and convey messages to guests in a timely and accurate manner ensuring all communication is clear and professional.
- Review arrival lists daily to welcome guests prepare for VIPs and anticipate special requirements or preferences.
- Help prepare welcome folders with collateral (e.g. room service menus local area information and hotel facilities guide).
- Provide comprehensive information about hotel amenities local attractions and promote services to enhance guest experience and increase r...
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Submit your application for Guest Relations Agent (Mövenpick Hotel Jumeirah Beach) at AccorHotel
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