Guest Relations Executive

Job Overview:

We are looking for a smart, customer-focused, and energetic Guest Relationship Executive (GRE) to join our team. The ideal candidate will be responsible for ensuring a positive guest experience by handling guest interactions, addressing queries, managing feedback, and maintaining high standards of hospitality and customer service.

The candidate should possess excellent communication skills, a presentable personality, and the ability to build strong guest relationships.

Key Responsibilities:

• Welcome and assist guests in a professional and courteous manner
• Ensure smooth guest handling and maintain a positive customer experience
• Handle guest inquiries, complaints, and feedback effectively
• Coordinate with internal departments to ensure timely guest service
• Maintain guest records and follow-up communications
• Assist in reservation han...