Guest Relations & Guest Experience Manager

Position : Guest Relations & Guest Experience Manager

Reports to: General Manager

Hours: Full-time, 48 hours per week. Evenings, weekends and bank holidays as required.

What will I be doing?

The Guest Relations & Guest Experience Manager own the guest Sloane from first enquiry to post-stay: engage with guests and build relationships that turn visitors into regulars, hold the line on presentation and service in every guest-facing area, and help raise the hotel’s profile alongside Sales, Marketing and PR. Reports to the General Manager, works alongside all Heads of Department, and steps up as the most senior person on site whenever the General Manager is away.

Key Responsibilities

Guest engagement & relationships

• Engage with guests before, during and after their stay, building a genuine relationship with each one.
• Read each guest’s personality and pitch ...