Guest Relations Officer

Working alongside a high profile and prestigious team, we are seeking a Guest Relations Officer
to create a memorable guest experience.

• World renowned hotel within China
• High profile position within The Peninsula Hotels
• Favourable remuneration package

 
Key accountabilities
 
• Provide full-range VIP greetings, escort and in-stay personalized services to uphold hotel brand image
• Establish and maintain guest profiles and arrange customized greetings and services
• Collaborate with all operational departments to complete pre-arrival arrangements for VIP guests
• Timely address guest feedback and complaints with proper documentation to ensure high guest satisfaction

General requirements
 
• Passionate about luxury hospitality with solid stress resilience
• Proficient in both Chinese and English with clear and appropriate communication
• Strong service awareness and team collaboration spirit...