Guest Relations & Property Specialist

We are a locally owned and operated vacation rental property management company based in Nashville, Tennessee. We are committed to providing outstanding service to both our guests and property owners. Our small team is dedicated to ensuring every guest enjoys a seamless and memorable experience, while also delivering exceptional management services to our property owners!

As our Guest Relations Specialist, you will play a key role in ensuring exceptional customer service with every guest interaction. This includes booking guests using our PMS software, collecting funds, answering guest inquiries on all booking platforms, including Airbnb, VRBO, Booking.com, Expedia and our website inquiries.

You will be responsible for addressing guest inquiries and resolving concerns with professionalism and care, identifying opportunities for upselling, and maintaining a positive, welcoming atmosphere. This role requires strong leadership skills and a deep pas...