Guest Relations Specialist

We take enormous pride from bringing to life P&O Cruises and Cunard; two of the most iconic brands from Britain’s rich seafaring heritage.
From superstars of the stage, celebrity chefs and literary leaders, our brands are buoyed by the partnerships we forge.

As one of our Guest Relations Specialists, you will demonstrate a passion for our brands when supporting our guests and resolving complex cases across their journey.

Role Overview

• Managing guest relations cases and handling customer feedback to resolve complex guest issues
• Delivering high-quality resolutions to ensure customer satisfaction and retention
• Working within a hybrid/homeworking team environment aligned to guest relations service delivery
• Providing professional and effective support across the guest journey, from pre-booking to post-cruise

This role is classified as CUK12 and is available on a permanent basis. We offer hybrid working w...