Guest Relations Supervisor - The Cape Town EDITION Hotel (Pre-opening)

Job Number

Job Category Rooms & Guest Services Operations

Location The Cape Town EDITION, 7 East Pier Road, Cape Town, The Western Cape, South Africa, 8001

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contac...