Guest Service Agent - Casual

Your responsibilities will include:

• Providing a unique and personalized experience for each guest at our hotel by creating connections and using creative ways to exceed guest expectations.
• Assisting with reservations booking requests or enquiries via phone or email and ensuring guest details are accurately recorded in the PMS system
• Taking and directing all incoming calls
• Sharing information about the hotel and the local area with our guests
• Assisting guests with luggage
• Maintaining the presentation of the front desk and hotel lobby

• Availability to work a rotating roster including early mornings, evenings, weekends and public holidays. Occasional overnight shifts may be required.
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment and to prioritise tasks
• Proficiency in Microsoft Off...