Guest Service Agent

Location: Hilton Garden Inn Mount Laurel, New Jersey

Position Summary

The Guest Service Agent is the first point of contact for hotel guests and plays a key role in creating a positive guest experience. This position is responsible for welcoming guests, managing check-in and check-out procedures, handling reservations, responding to guest inquiries, and ensuring exceptional customer service in accordance with Hilton brand standards.

Essential Duties and Responsibilities

• Greet guests in a friendly, professional, and welcoming manner.
• Process guest check-ins and check-outs efficiently and accurately.
• Handle room reservations, modifications, cancellations, and special requests.
• Answer telephone calls and respond to guest inquiries regarding hotel services, amenities, and local attractions.
• Assist gu...