Guest Service Agent (Millennium Hotels)

Job Requirements

• Minimum 1-2 years of frontline guest service or reception experience within a high-volume 4-star or 5-star city hotel environment.
• Extensive, high-speed operational knowledge of the Opera Property Management System (PMS) for managing reservations, routing billing folios, and allocating rooms.
• Impeccable personal grooming standards and the physical endurance required to stand behind the reception counter for intense 9-hour shifts.
• Exceptional verbal communication skills in English; active fluency in Russian, Arabic, or Mandarin is highly preferred to manage international tour groups effectively.

Responsibilities

• Execute rapid and flawless check-in and check-out procedures for massive tourist delegations, corporate groups, and weekend staycation guests.
• Accurately register all guest passport and visa details into the mandatory Dubai Police CID system upon arrival, ensuring absol...