Guest Service Associate - Front Office

We are seeking a friendly and professional Guest Service Associate to join our Front Office team in Gandhinagar, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer experiences and maintaining the highest standards of service.

• Welcome and greet guests upon arrival, providing a warm and professional first impression
• Manage the check-in and check-out processes efficiently, ensuring a smooth experience for all guests
• Handle guest inquiries, requests, and complaints promptly and courteously
• Maintain accurate guest records and manage reservations using our hotel management system
• Collaborate with other departments to address guest needs and resolve issues effectively
• Process payments and handle cash transactions accurately
• Maintain the cleanliness and organization of the front desk area
• Provide information about hotel services, local a...